Return Policy

Because we believe in Customer Satisfaction, we have a 100% Guaranteed on Every Order.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. All refunds for items returned within forty-five days of the purchase date, will be credited in the same form as the original payment type.

Refunds for items returned more than forty-five days after the purchase date will be in the form of a credit redeemable on your next purchase.

How to Return an Item

Items may be returned online or through our customer service department.

Items may be returned, by speaking directly to one of our customer service representatives.
Monday-Friday, 9:00am-6:00pm (PST)

1-888-833-4793

For faster service, please print and complete our online Return Form.

After completing our return form, our customer service department we will contact you, by the next business day to complete the process and answer any additional questions.

All returns should be mailed to:
Katsco Wholesale Ltd
185-141, 6200 Mckay Ave
Burnaby, BC Canada
V5H 4M9

If you have a question at any time regarding the status of your return, you can request an update through our Online Customer Service department or call 1-888-833-4793 Monday to Friday, between 9am – 6pm PST.